Refund Policy
Return and Refund Policy
At Maison Aurex™, we place great importance on customer satisfaction. If you are not satisfied with the products you purchased, you can request a return or exchange under the following conditions.
Return Period
You can request a return or exchange within 14 days from the date you received your products.
For requests exceeding 14 days, we regret that we cannot process returns or refunds.
Return Conditions
For a product to be eligible for return:
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The product must be unused and undamaged.
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It must be sent with its original packaging.
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It must include proof of purchase or an order number.
is required.
Returns of products that are not in their original condition, are damaged, or have missing parts may not be accepted.
Non-Returnable Items
The following products are not eligible for return:
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Gift cards
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Digital / downloadable products
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Hygiene and personal use products (if used)
Refund Process
After your return request is received, the product will be inspected. If it meets the return conditions, the refund process will be approved.
Your refund will be automatically processed to your original method of payment within a certain number of business days.
Late or Missing Refunds
If you haven’t received your refund yet:
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First, check your bank account.
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Then, contact your credit card company.
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It may take a few business days for your bank to process the transaction.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact for Returns
To initiate a return request, please contact us:
Email:
info@maisonaurex.com
Shipping
The customer is responsible for shipping costs for return shipments. Shipping costs are non-refundable.