Shipping Policy

The Products offered can only be delivered in Turkey. It is not possible to place an order for any delivery address outside this region. Products are sent to delivery addresses as the order process continues.

Shipping

Your orders are prepared and shipped within 1-2 business days. Domestic delivery time varies between 3-5 business days. For some products coming from abroad, delivery time may take 20-30 business days. When your order is shipped, an automatic notification will be sent to your registered email address. Weekends and public holidays are not counted as business days. Stock status, product information and estimated delivery times are updated on our website.

Production Times and Costs

The order process manufacturer indicates possible delivery times and formulas for Products whose components are purchased. The shipping fee is calculated according to the delivery method. If free shipping is not provided, the amount of these costs will be paid by the customer in addition to the price of the purchased Products. Details of delivery times and costs are detailed on the website.

Delivery Conditions

The package is delivered against signature and upon presentation of an identity document. In case of absence, a structural delivery notification will be left for the package to be classified in the mail.

Delivery Issues

During the online ordering procedure, the customer is informed about the delivery date recorded in the carrier's records before confirming. It is stated that interruptions are maintained within a maximum of thirty (30) days. In this case, the customer must formally notify the seller to deliver within a reasonable period, and in the event of non-delivery within this period, may terminate the contract. The seller must refund, without extra delay from the counterparty of the termination letter, using the same payment distribution used by the customer to purchase, the total amount paid for the Products, including taxes and delivery costs. The seller is responsible until the delivery of the product. A period of three (3) days is remembered for the customer to notify the carrier of any damage or partial loss stated during the delivery.